Brenda Emery hoped that after undergoing surgery, she would be comfortable in her body as a transgender woman. Then, the coronavirus pandemic caused cancellation of elective surgeries. (Bill O'Leary/The Washington Post)

The surgery was supposed to be a turning point.

Brenda Emery spent a year preparing for the vaginoplasty. To save up for it, she took jobs in food service straight out of college and moved in with her mother. She talked at length to therapists and medical experts to make sure the procedure to modify her lower body was what she really wanted as a transgender woman.

After the surgery, Emery hoped, she would be fully comfortable in her own body. Finally, she could pursue dreams of working in local theaters that had been put on hold to save money. So this March, she quit her restaurant job and prepared to travel from her home in the Maryland suburbs to New York for the procedure.

Then came the novel coronavirus, halting all non-emergency surgeries.

“I just felt numb. I didn’t know how to process it,” Emery, 26, said. Her surgery got rescheduled for May, only to be canceled again. Unemployed and unsure whether the procedure would still happen, Emery spent her days in bed, grappling with anxiety, sadness and frustration. “It felt like I put my whole life on hold.”

Even as the coronavirus has upended lives throughout the country, it has taken a deep toll on the transgender community, a population that has long struggled with higher rates of mental illness and poor medical care because of discrimination and abuse.

Since the pandemic began, crisis calls to Trans Lifeline — a crisis telephone line staffed by transgender people — have risen 40 percent and continue to climb. At Whitman-Walker, an LGBTQ-focused community health center in Washington, mental health providers are seeing 25 percent more patients than they did before the pandemic, and they are no longer able to accept new referrals. Transgender peer support groups at Whitman-Walker have also reached capacity since the start of the pandemic.

Crisis calls to Trans Lifeline increase during pandemic

Calls per week

Rolling 3-week average

Crisis calls reach a new high in June when the Trump administration

rolls back federal

protections for

LGBTQ health care

90 weekly calls

Calls increase in July 2019 when a social media post about the help line goes viral

0

June 2019

Jan.

Mar. 9

July 2020

Note: Calls per week to Trans Lifeline where caller is in active crisis, including suicidal ideation

Crisis calls increase during pandemic

Calls per week

Rolling 3-week average

The highest volume of calls is recorded in June after the Trump administration removes federal protections for LGBTQ health care

90 weekly calls

Calls to Trans Lifeline pick up in July 2019 when a social media post about the help

line goes viral

0

June 2019

Jan. 2020

Mar. 9

July

Note: Calls per week to Trans Lifeline where caller is in active crisis, including suicidal ideation

Crisis calls to Trans Lifeline increase during pandemic

Calls per week

Rolling 3-week average

The highest volume of calls is recorded in June after the Trump administration removes federal protections for LGBTQ health care

90 weekly calls

Calls to Trans Lifeline pick up in July 2019 when a social media post about the help

line goes viral

0

Mar. 9

June 2019

Jan. 2020

July

Note: calls per week where caller is in an active crisis, including suicidal ideation

Crisis calls to Trans Lifeline increase during pandemic

Calls per week

Rolling 3-week average

The highest volume of calls is recorded in June after the Trump administration removes federal protections for LGBTQ health care

90 weekly calls

Calls to Trans Lifeline pick up in July 2019 when a social media post about the help line goes viral

0

Jan. 2020

Mar. 9

June 2019

July 2020

Note: calls per week where caller is in an active crisis, including suicidal ideation

Meanwhile, advocates say some are experiencing more abuse than usual, especially as some are forced to move back home or stay closer to people who don’t support them. Homicides of transgender people, for example, have skyrocketed. In 2019, the Human Rights Campaign tracked at least 27 deaths nationally from violence against transgender and gender nonconforming people. In the first half of this year, the homicide total has already reached 26, according to the Human Rights Campaign.

In recent months, the cratering economy has alarmed many in the transgender population, which experiences a substantially higher rate of unemployment and workplace discrimination.

Advocates for transgender rights say unemployment has a domino effect: lack of jobs means lack of insurance and medical care. Such struggles combined with isolation have placed increasing psychological pressure on a population already beset with high rates of suicide and mental health crises.

In a 2015 survey of transgender people...

40% attempted suicide

82% seriously

considered suicide in their lifetime

In the general population...

5% attempted suicide

15% seriously

considered suicide in their lifetime

In a 2015 survey of

transgender people...

In the general

population...

82%

seriously

considered

suicide at some point

in their life

15%

seriously

considered

suicide at some point

in their life

40%

attempted suicide

5%

attempted suicide

In a 2015 survey of

transgender people...

In the general

population...

15%

seriously considered suicide at some point in their life

82%

seriously considered suicide at some point in their life

40%

attempted suicide

5%

attempted suicide

In a 2015 survey of

transgender people...

In the general population...

15%

seriously considered suicide at some point in their life

82%

seriously considered suicide at some point in their life

40%

attempted suicide

5%

attempted suicide

“We’re survivors as a community,” said Elena Rose Vera, executive director of Trans Lifeline. “But all these problems reinforce each other and exacerbate everything we’re already facing. … It’s like the volume has been turned up on everything.”

While studies have shown the coronavirus has disproportionately infected and killed African Americans and Hispanics, the extent of the coronavirus’s effect on the transgender community is unclear because most states do not collect data on the LGBTQ community. In recent weeks — five months into the pandemic — California became one of the few to begin doing so.

Experts are particularly worried about an alarming increase in mental health problems. The pandemic has increased anxiety and depression across the country, and transgender people may be enduring the additional stresses of the pandemic with an already elevated risk for mental crises. A survey conducted online among a non-random volunteer sample of 27,715 transgender people found that 40% of respondents had attempted suicide in their lifetimes, 8 times the rate of the general population. Those results provide a glimpse of the mental health experiences of transgender Americans, although the finding cannot be projected to the overall transgender population.

In the past, what has driven much of that mental health burden is gender dysphoria — the psychological pain caused by living in a body that does not match one’s gender identity. “But that’s powerfully alleviated by getting the care that we need,” Vera said. “The further struggles we have are due to people treating us poorly.”

Transgender mental health counselors say they have seen signs those struggles have increased in intensity during the pandemic.

Crisis calls touch on...

59%

Suicidal ideation

Covid-19

42%

Lack of trans community

24%

Medical treatments to bring one’s body more in line with one’s gender

22%

Family rejection

21%

Verbal/emotional abuse

18%

Medical transition

Distress about the difference between one’s gender and body

15%

PTSD

14%

Body dysphoria

Referring to someone as the incorrect gender or with a given name they no longer use

14%

Misgendering/deadnaming

13%

Coming out to family

Note: Percent of crisis calls associated with

each topic from March 9 to Aug. 2. A call

can be associated with mutiple topics.

Crisis calls touch on...

Suicidal ideation

59%

Covid-19

42%

24%

Lack of trans community

22%

Family rejection

Medical treatments to bring one’s body more in line with one’s gender

21%

Verbal/emotional abuse

18%

Medical transition

Distress about the difference between one’s gender and body

15%

PTSD

14%

Body dysphoria

Referring to someone as the

incorrect gender or calling them by a given name they no longer use

14%

Misgendering/deadnaming

13%

Coming out to family

Note: Percent of crisis calls associated with each topic

from March 9 to Aug. 2. A call can be associated with

mutiple topics.

Crisis calls touch on...

59%

Suicidal ideation

Covid-19

42%

Lack of trans community

24%

22%

Family rejection

21%

Verbal/emotional abuse

Medical treatments to bring one’s body more in line with one’s gender

18%

Medical transition

PTSD

15%

Distress about the difference between one’s gender and body

14%

Body dysphoria

14%

Misgendering/deadnaming

Referring to someone as the incorrect gender or calling them by a given name they no longer use

13%

Coming out to family

Note: Percent of crisis calls associated with each topic between March 9 and Aug. 2. A

call can be associated with mutiple topics.

Crisis calls touch on...

Suicidal ideation

59%

Covid-19

42%

Lack of trans community

24%

22%

Family rejection

Medical treatments to bring one’s body more in line with one’s gender

21%

Verbal/emotional abuse

Distress due to the difference between one’s gender and body

18%

Medical transition

PTSD

15%

14%

Body dysphoria

Referring to

someone as an incorrect gender or calling them by a given name they no longer use

14%

Misgendering/deadnaming

13%

Coming out to family

Note: Percent of crisis calls associated with each topic between March 9 and Aug. 2. A call can be

associated with mutiple topics.

In many of the calls fielded by Trans Lifeline, counselors say, people have talked of being forced to quarantine with families or partners who were unsupportive or abusive. Other people, like Emery, have struggled with rescheduled surgery or obtaining other transition-related care.

Britt Walsh, director of gender-affirming care at Whitman-Walker, said mental health problems early in the pandemic were often attributable to delays in care.

“There’s very real devastation and day-to-day upheaval. Access for surgery requires jumping through hoops and gate-keeping to prove to your insurance that this is medically necessary,” Walsh said.

One in seven crisis calls during the pandemic involved medical transition

Mar. 9

Aug. 2

15% of crisis calls

Each line represents a fifth of weekly crisis calls answered by Trans Lifeline

One in seven crisis calls during the pandemic discussed medical transition

Mar. 9

Aug. 2

15% of crisis calls

Each line represents a fifth of weekly crisis calls answered by Trans Lifeline

One in seven crisis calls during the pandemic discussed

medical transition

Mar. 9

Aug. 2

15% of crisis calls

Each line represents a fifth of weekly crisis calls answered by Trans Lifeline

One in seven crisis calls during the pandemic discussed medical transition

Mar. 9

Aug. 2

15% of crisis calls

Each line represents a fifth of weekly crisis calls answered by Trans Lifeline

Some in the transgender community have struggled during the pandemic to maintain hormone therapy.

In the early days of the pandemic, Coral Mercy Cruse was turned away when she tried to pick up a refill of her estrogen prescription. The pharmacy technicians insisted not enough time had passed between prescriptions even after she explained they were mistaken. And as she turned to leave, she said, she heard them laughing at her.

“I felt dehumanized,” Cruse said. “My hormones were being dangled in front of me, and I wasn’t even being talked to like a human being. I felt a lot of hopelessness about being treated this way forever.”

That night, she struggled with suicidal thoughts and called Trans Lifeline for help. “If they hadn’t been there,” Cruse said, “I don’t know what would have happened that night.”

Amid a pandemic in which health care has become especially urgent, transgender people also face barriers to medical care because of discrimination — clinicians who dismiss medical injuries as minor or somehow related to being transgender because they are uncomfortable with treating them.

Advocates describe the phenomenon as “trans broken arm syndrome” — being turned away from medical care when clinicians treat issues such as broken arms as a symptom of being transgender.

That discrimination has in turn caused some transgender people to distrust medical establishments or made them less likely to seek medical help.

“The president of the United States told doctors they will be protected if they treat me unfairly. That doesn’t increase my confidence in my chances if I catch covid-19,” said Vera, who leads Trans Lifeline.

This summer, the Trump administration rolled back nondiscrimination protections for transgender people in health care, which was seen as a significant setback in the movement for LGBTQ rights. The rollback has since been challenged in court.

Advocates say transgender people are also more vulnerable during the pandemic because of how closely America has tied access to health care to employment.

The pandemic has made jobs — and the employer-based insurance it offers — a lifeline that transgender people cannot afford to lose, which for some has meant hiding who they are during this time of crisis, crisis counselors say.

Monica, an engineer in Upstate New York, said she feels drained every day by the effort of staying in the closet. “What I show out in the field is Charlie. I have to translate from Charlie to Monica, and Monica to Charlie, and that’s exhausting.”

Speaking on the condition only her first name be used for of fear of workplace discrimination, she said she decided to stay in the closet after watching a transgender colleague experience so much harassment she was forced to leave their company and work as an outside contractor. Another friend lost her job after coming out at work. “If you get ridiculed all the time, it’s really tough to take,” she said. “I fear I could lose my job and insurance at 60 years old. This is what has ruled my world for the last 35 years.”

Beyond loss of insurance, unemployment puts food, rent and other necessities out of reach, increasing anxiety and chances of mental health crises, counselors say. “There is a joke in the community that we’re always passing the same $15 around to each others’ fundraisers,” Vera said. “That’s been true for as long as I’ve been part of the community. But now more than ever, I’m seeing fundraisers for rent, for food. The need is enormous.”

As transgender people lose jobs, many have also lost housing. Some younger transgender people were forced to move back in with family members who don’t always support them and have in some cases tried to force them back into the closet, according to peer facilitators for transgender support groups at the DC Center for the LGBT Community.

Since the pandemic started, virtual support groups held by the center have attracted almost twice as many people as their in-person sessions before the crisis.

The counseling team at Whitman-Walker has received messages from those trapped in unsafe living situations. “We sometimes get messages from Instagram or Facebook Messenger where someone says: ‘You can’t call me, I can’t email you. It’s not safe where I am. But please, can you help me access services?’” Walsh said.

One in four crisis calls during

the pandemic discussed lack of

trans community

Mar. 9

Aug. 2

24% of crisis calls

Each line represents a fifth of weekly crisis calls answered by Trans Lifeline

One in four crisis calls during the pandemic discussed lack of trans community

Mar. 9

Aug. 2

24% of crisis calls

Each line represents a fifth of weekly crisis calls answered by Trans Lifeline

One in four crisis calls during the pandemic discussed

lack of trans community

Mar. 9

Aug. 2

24% of crisis calls

Each line represents a fifth of weekly crisis calls answered by Trans Lifeline

One in four crisis calls during the pandemic discussed lack of trans community

Mar. 9

Aug. 2

24% of crisis calls

Each line represents a fifth of weekly crisis calls answered by Trans Lifeline

As the pandemic stretches on, transgender people have continued a tradition of turning to one another for support.

Even amid a pandemic, police brutality, nationwide protests and rollback of transgender rights, “we’re still finding ways to see each other and meet our community’s needs,” said Jessica Austin, a peer support facilitator at the DC Center. “Community allows us to move through all this unrest.”

“We do this because it’s necessary,” said Vivian Topping, another peer support facilitator. “There’s a world where we say, we’re exhausted, we can’t do it, and the group doesn’t continue. But that doesn’t happen because trans folks push really hard to support our people and be resilient. There’s still beauty. There’s still joy. There’s still a life to keep looking forward to.”

If you or someone you know are transgender and need help, call the Trans Lifeline at 877-565-8860. The National Suicide Prevention Lifeline at 800-273-TALK (8255) also takes calls 24/7. And the Crisis Text Line provides free, confidential support via text message to people in crisis when they text to 741741.