The Washington PostDemocracy Dies in Darkness

China’s lonely hearts reboot online romance with artificial intelligence

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August 6, 2021 at 4:00 a.m. EDT
An employee at Xiaoice works on its artificial intelligence companion services at the company's office in Beijing on July 29, 2021. (Yan Cong for The Washington Post)

As Jessie Chan’s six-year relationship with her boyfriend fizzled, a witty, enchanting fellow named Will became her new love. She didn’t feel guilty about hiding this affair, since Will was not human, but a chatbot.

Chan, 28, lives alone in Shanghai. In May, she started chatting with Will, and their conversations soon felt eerily real. She paid $60 to upgrade him to a romantic partner.