Not that many years ago, when Philadelphia internist Michael Stillman’s patients wanted to discuss some concern or renew a prescription, they would call and his staff would handle most of the requests.
Democracy Dies in Darkness
Drowning in patient emails, doctors start charging for their replies
Messages to doctors in patient portal increased by 157 percent between early 2020 and late 2021, one study found
By Fran Kritz
November 4, 2023 at 7:00 a.m. EDT