PITTSBURGH — Tasha Ray has heard the soundtrack of hell, and it is the hold music of Aetna’s customer service line.
Democracy Dies in Darkness
Cutting through customer service doom-loops by calling in a ‘Karen’
With customer service an endless exercise in frustration, one start-up with an edgy name — Karens for Hire — tries to help
December 26, 2022 at 7:00 a.m. EST