The Washington PostDemocracy Dies in Darkness

After founder’s sudden death, cryptocurrency exchange can’t access $190 million in holdings

February 4, 2019 at 2:18 p.m. EST
A visual representation of the digital cryptocurrency bitcoin. Canada's biggest cryptocurrency exchange QuadrigaCX is facing customers' ire over access to funds. (Dan Kitwood/Getty Images)

After the founder of Canada’s biggest cryptocurrency exchange, QuadrigaCX, died unexpectedly, about 115,000 clients have been unable to retrieve $190 million in holdings — because the owner was the only one who knew the password to access them, the company said.

Gerald Cotten, 30, died of complications with Crohn’s disease while doing philanthropic work in India in early December, according to a post on QuadrigaCX’s Facebook page. The company didn’t announce Cotten’s death until more than a month after he died, and as customers panicked and tried to withdraw their funds, QuadrigaCX’s website went down, and the company went off the grid.