A viral video of a man being dragged from his seat and forcibly removed from an overbooked United flight may have left many travelers with questions. Why, for example, do airlines overbook flights in the first place? And, what are your rights as a passenger?
Democracy Dies in Darkness
Why do airlines overbook flights?
By Lori Aratani
April 10, 2017 at 4:38 p.m. EDT