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Why do airlines overbook flights?

April 10, 2017 at 4:38 p.m. EDT

A viral video of a man being dragged from his seat and forcibly removed from an overbooked United flight may have left many travelers with questions. Why, for example, do airlines overbook flights in the first place? And, what are your rights as a passenger?

A quick recap, a United Airlines flight to Louisville, originating at Chicago’s O’Hare International Airport on Sunday,was overbooked. According to a passenger who spoke with The Washington Post: An airline supervisor walked onto the plane and announced: “We have United employees that need to fly to Louisville tonight. … This flight’s not leaving until four people get off.”